E-commerce Process Optimization

At Endora, we help companies improve every stage of online sales – from the customer’s first contact with the brand, through the purchase path, to post-sales service. We analyze, advise, and implement solutions that genuinely improve business results.

• Experience in analyzing and improving sales, logistics, and customer service processes
• Improving conversion and increasing basket value
• Shortening order fulfillment time and reducing operating costs
• UX/UI and purchase path improvement
• Automation of repetitive tasks and elimination of errors
• Increase in customer satisfaction and loyalty

1. Process analysis and audit

• Audit of the purchase path, UX/UI, and conversion
• Analysis of sales barriers and cart abandonment points
• Store performance, security, and SEO assessment
• Identification of bottlenecks in logistics and customer service

2. Implementation of improvements and automation

• Optimization of forms, cart, and payment process
• Automation of order handling, notifications, and returns
• Integration with marketing automation and analytical tools
• Improvements in product, price, and promotion management

3. User Experience (UX) improvement

• Designing intuitive interfaces and purchase paths
• Usability testing and implementation of UX recommendations
• Personalization of the offer and customer communication

4. Monitoring and development

• Constant monitoring of the effects of implemented changes
• Reporting and development recommendations
• Training for sales, marketing, and customer service teams

What does the optimization process look like?

1. Initial consultation and analysis – we get to know your store, goals, and challenges
2. Audit and recommendations – we conduct research, analyze data, and prepare an improvement plan
3. Implementation of changes – we implement recommendations and automations, test the results
4. Monitoring and development – we track results, optimize activities, and advise at every stage