E-commerce Audit

Your platform is not just a place for sales – it is the center of your customers’ experience. Thanks to the e-commerce audit with Endora, you will gain a full picture of the strengths and weaknesses of your platform, as well as concrete recommendations that will translate into increased sales and better online visibility.

Why is it worth conducting an e-commerce audit with Endora?

• You will receive an independent, expert assessment of all key areas of the store
• You will discover barriers that limit sales and the development of your business
• You will gain a list of priority corrective and developmental actions
• You will improve user experience, security, and Google ranking
• You will receive support from an experienced team that will implement the recommendations in practice

1. SEO Audit

• Analysis of platform visibility in search engines (Google)
• Assessment of content and technical strategy (site structure, meta tags, loading speed, mobile friendly)
• Identification of errors and opportunities to improve ranking
• Recommendations for content optimization, internal and external linking

2. UX/UI Audit

• User purchase path research (Google Analytics analysis, Hotjar, heatmaps)
• Identification of conversion barriers and elements discouraging purchase
• Recommendations for changes in design, information architecture, and the purchasing process
• Usability testing and accessibility analysis (WCAG)

3. Technology Audit

• Review of store technology (CMS, framework, integrations, hosting, security)
• Indication of technical debt, risks, and potential failures
• Analysis of performance, scalability, and compliance with the latest standards
• Proposals for implementing modern solutions (e.g., PWA, automation, ERP/PIM integrations)

4. Sales Process and Customer Service Audit

• Analysis of the ordering process, payment, delivery, and post-sales service
• Identification of bottlenecks and places generating errors or cart abandonment
• Recommendations regarding automation, integration, and efficiency improvement

5. Security Audit

• Checking store security, SSL certificates, password policies, and backups
• Identification of potential threats and vulnerabilities to attacks
• Recommendations for improving data security and GDPR compliance

1. Initial consultation – we get to know your business, goals, and challenges
2. Data analysis and testing – we conduct detailed research and tests
3. Report and recommendations – you receive a clear report with a list of priorities and specific tips
4. Implementation of changes – you can commission us to implement the recommendations or carry them out with your own team
5. Post-implementation support – we monitor the effects and help with further development