In the world of modern IT projects, the role of a Project Manager (PM) goes far beyond classic task, schedule, and budget management. At Endora, we believe that an effective PM is above all a Servant Leader – who builds bridges and places the needs of the team and the Client at the center of attention.
What is Servant Leadership in a Project Manager’s practice?
Servant Leadership is an approach where the leader focuses on supporting others, enabling them to achieve the best results. In PM practice, this means:
- Partner communication – the PM ensures openness and transparency in the relationship with the Client and the team. They regularly organize status meetings, clearly communicate progress and challenges, and encourage sharing feedback. Thanks to this, they build trust and a sense of security on both sides of the project.
- Prioritizing and filtering tasks – a Servant Leader protects the team from overload, ensuring that only the most important and well-described tasks are passed on for implementation. They collaborate with the Client in setting priorities, explain which features are “must-have” and which are “nice-to-have,” always keeping business value and technical feasibility in mind.
- Supporting team development – a good PM not only delegates tasks but also supports competence development, the onboarding of new people, and the open exchange of knowledge. They encourage sharing experiences and ensure an atmosphere conducive to collaboration.
- Flexibility and an iterative approach – IT projects are dynamic, which is why a PM as a Servant Leader applies an iterative approach, divides work into smaller modules, and regularly verifies progress. They are ready to adapt the plan when the Client’s business needs change.
- Attention to simplicity and UX – the solutions proposed by the PM are intuitive and respond to the real needs of end-users. They avoid unnecessarily complicating processes, focusing on efficiency and transparency.
A Servant Leader in relation to the Client
At Endora, every project begins with Discovery workshops, during which the PM actively listens to the Client, analyzes their needs, and together with the team proposes the best solutions. A partner approach is crucial here – the Client is treated as a member of the project team, not just a recipient of the service.
The PM supports the Client in making decisions, clearly communicates implementation possibilities, and helps them understand which features will bring the greatest business value. All agreements are formalized in documentation, which minimizes the risk of misunderstandings and builds trust.
A Servant Leader in relation to the development team
The PM as a Servant Leader takes care of the team’s well-being, removes obstacles from the developers’ path, and provides them with conditions for effective work. They regularly collect feedback, support competence development, and take care of onboarding new people. Thanks to this, the team feels appreciated, engaged, and ready to take on challenges.
Endora’s values in the daily work of a PM
At Endora, the foundation lies in our values: partner collaboration, transparency, flexibility, and a focus on development. A PM as a Servant Leader is their ambassador – both in contacts with the Client and the team. Thanks to this, projects are conducted in an atmosphere of mutual respect, and business goals are achieved effectively and to the satisfaction of all parties.
A Project Manager as a Servant Leader is not only a task coordinator, but above all a partner and support for the Client and the team. It is a person who listens, inspires, builds trust, and fosters development – and thus has a real impact on the success of the project and the satisfaction of everyone involved.